At Gubi Furni Sales, we bring Scandinavian simplicity to every aspect of your shopping experience – from our thoughtfully designed furniture to our straightforward shipping and returns process. Below you’ll find all the details about how we deliver your items and our returns policy should you need it.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods

We offer two shipping options to suit your needs:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping (orders over £50): Delivered via EMS within 15-25 business days after dispatch

Note for International Customers: While we ship globally (excluding some Asian and remote regions), please be aware that international shipments may be subject to customs fees which are the responsibility of the customer.

Our Returns Promise

We want you to be completely satisfied with your Gubi Furni purchase. If for any reason you’re not happy with your item, we offer a 15-day return policy from the date of delivery.

Eligibility Requirements

To qualify for a return or exchange, items must be:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

To maintain our quality standards, we cannot accept returns on:

  • Personalized or custom-made furniture pieces
  • Opened candleholders & candlesticks (for hygiene reasons)
  • Used bakeware items or baking tins
  • Bean bags & pouffes removed from original packaging
  • Items marked as “Final Sale”

How to Return an Item

Step-by-Step Process

  1. Contact Us: Email [email protected] within 15 days of delivery with your order number and return request
  2. Wait for Approval: Our Manchester team will respond within 2 business days with return instructions
  3. Package Securely: Repack your item in its original packaging
  4. Ship Your Return: Send your return using the carrier specified in your instructions

Return Shipping Costs

Return shipping is the customer’s responsibility unless we sent the wrong item or it arrived damaged. We recommend using a tracked shipping service for your protection.

Refund Process

Once we receive and inspect your return (typically within 5 business days):

  • Refunds: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal) within 10 business days
  • Exchanges: Your replacement will ship once we receive the return, using your preferred shipping method

Important Notes: Original shipping fees are non-refundable. For international returns, any customs fees will be deducted from your refund amount.

Damaged or Defective Items

If your 4-seater sofa, armchair, or other item arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Gubi Furni Sales Team,

I would like to request a return/exchange for the following item from my order #[Your Order Number]:

Item Name: [Product Name, e.g., “Le Grand Air Armchair”] Reason for Return: [Please specify: Wrong Size, Changed Mind, Defective, etc.]

I confirm that the item is in its original condition with all packaging and tags intact. Please advise on next steps for completing this return.

Best regards,
[Your Full Name] [Your Contact Number]

Contact Us

For any questions about our shipping or returns policy, please contact our Manchester team: